Orders Placed prior to 12 noon in the sender's time zone can be delivered the same day the order is placed, during non-holiday periods. Normal delivery hours Monday thru Saturday 9 am till 6pm. NO SUNDAY DELIVERY SERVICE IS AVAILABLE. (On most domestic and Canadian legal holidays, there is no delivery service available.)
FUNERAL ORDERS: Many funeral homes require that all flowers be delivered several hours prior to the funeral service in order to be placed at the service. Adequate lead time must be allocated to florists so that the order can be designed, delivered, and placed. Orders placed for delivery to funeral homes or funerals at churches that are placed after 3:00pm (time zone of delivery) for delivery the following day to a funeral service that is prior to 11:30am, cannot be guaranteed for delivery. Orders placed on Saturdays after 3:00pm (time zone of delivery) or placed anytime on Sunday for a funeral service on Monday that is prior to 11:30am, cannot be guaranteed for delivery.
SCHOOL DELIVERIES: Deliveries to public elementary, middle, junior high and high schools for students, cannot be guaranteed, as most schools will not allow delivery drivers to enter classrooms. Many public schools will refuse the delivery. If the order is placed & the school refuses to accept the delivery on behalf of a student, charges for the order will remain and will not be refunded.
POST OFFICE BOXES: We cannot deliver to post office boxes. A physical street address is required for delivery.
Exceptions to cut-off times will apply if the delivery location is outside an area that is serviced by a floral delivery company on a regular basis. Remote and rural addresses sometimes require additional notice in order to get the delivery made.
AbsolutelyFlowers.com strives to provide the best customer service available. It is our belief that as a real flower shop we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy to provide our customer with a complete understanding of how replacement orders or refunds are processed:
If any customer claims an order was not delivered we ask that we are given at least 24-48 hours to contact the filling florist to determine what occurred. In many cases delivery was attempted but either the recipient was not home and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurred. If a florist created an arrangement and attempted a delivery then that florist should be given the opportunity to complete the delivery.
If it is determined that the filling florist did not make the delivery attempt it is our policy to provide you with a refund. We always ask that the filling florist provide an apology arrangement to the recipient if it is determined that the filling florist was at fault regardless of the circumstances.
If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement then the recipient should contact the florist who made the delivery. In almost every case the filling florist will gladly replace the arrangement. To request a replacement either the filling florist or AbsolutelyFlowers.com must be contacted within 72 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided by the filling florist. No refunds or replacements will be made for any order should the recipient or sender not notify the filling florist or AbsolutelyFlowers.com within 7 days of the original delivery date. A link to this page is provided with every order confirmation receipt emailed to the sender when the order was made. A link to this page also exists on nearly every page of AbsolutelyFlowers.com. It is the responsibility of the sender to review all of the information provided in the emailed receipt or on AbsolutelyFlowers.com relating to refunds and/or replacements.
If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, we reserve the right to have the filling florist replace the arrangement.
AbsolutelyFlowers.com will refund any purchases if the filling florist fails to provide a resolution to any problems that occur during the preparation and/or delivery of the item.
AbsolutelyFlowers.com reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When an order is received by AbsolutelyFlowers.com we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.
Should any customer place an order through AbsolutelyFlowers.com and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered then no refund can be issued. Cancellations cannot be accepted if a customer places an order but provides information that prevents direct delivery such as in the case of a bad work or home address. The customer can obtain new information so the order can then be properly delivered using correct information. This is to protect the florist who fills the order and then attempts to make a delivery.
Once an order is placed, cancellation of the order by the customer for Any reason but non-delivery** will result in a cancellation fee of $10.95. for domestic & Canadian Delivery Addresses.(International Orders are $29.95) A cancellation request on the same day the order is scheduled to be delivered May not be able to be accommodated since the delivery may already be in transit.
If it becomes necessary for the order to be cancelled because the customer entered a wrong address, wrong delivery date, or wrong Recipient information, a cancellation fee of $10.95 will be charged.
**Non-Delivery constitutes the filling florist failing to deliver the product on the specified delivery date entered by the customer on the order form.
AbsolutelyFlowers.com is not responsible for any order where the recipient refuses to accept the item. AbsolutelyFlowers.com will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
AbsolutelyFlowers.com is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. AbsolutelyFlowers.com makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.
Not all cities in the United States & Canada have resident florists or floral delivery service available. Some rural areas and those a distance away from a larger city may not have this service. In instances where there is no florist or floral delivery service to a particular city, Absolutely Flowers will make every effort possible to locate a florist who will service the order placed for that city. This sometimes takes time in locating a distant florist who will agree to serve that area for the order. In those instances where a florist cannot be located who will service that city, Absolutely Flowers will notify the customer by telephone or email about the non serviceable city.
If you placed an order AbsolutelyFlowers.com will attempt to fill the order as closely as possible however if the container, flowers or other items that comprise the order are unavailable then the order will be substituted with content equal to the original value of the order.
When a customer allows substitutions this means that the sender is allowing the filling florist to use those flowers they have available to work with in trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so. In cases of specialty items, such as items in an FTD or Teleflora ceramic container, if no florist has the arrangement than the order will be filled to the value spent using a different container that may not be similar to the one pictured.
Regarding international orders, once an order has been transmitted to the overseas office it cannot be canceled for any reason. If a sender provides incomplete or inaccurate information the sender is responsible for updating the information so the overseas florist can complete delivery of the order.